Build a knowledge base your chatbot can trust
Knowledge bases·October 5, 2026·10 min read
A practical framework for turning scattered product knowledge into answers that are accurate, maintainable, and useful to customers.
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Build a customer assistant that actually helps
Detailed, practical guidance for turning your product knowledge into useful answers, better handoffs, and measurable customer outcomes.
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Browse all ↓Design grounded answers instead of confident guesses
Grounded answers·October 2, 2026·9 min read
How to make an AI support experience cite the right source, acknowledge uncertainty, and still feel natural to the person asking.
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Embed an AI assistant without hurting conversion
Website UX·September 28, 2026·8 min read
A practical guide to widget placement, first-run prompts, mobile behavior, and escalation paths that make an AI assistant feel like part of the site.
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Knowledge bases·10 min
Build a knowledge base your chatbot can trust
A practical framework for turning scattered product knowledge into answers that are accurate, maintainable, and useful to customers.
October 5, 2026
Grounded answers·9 min
Design grounded answers instead of confident guesses
How to make an AI support experience cite the right source, acknowledge uncertainty, and still feel natural to the person asking.
October 2, 2026
Website UX·8 min
Embed an AI assistant without hurting conversion
A practical guide to widget placement, first-run prompts, mobile behavior, and escalation paths that make an AI assistant feel like part of the site.
September 28, 2026
Lead capture·9 min
Turn conversations into qualified leads without interrogating visitors
Design lead capture around intent, timing, and consent so Chatty helps sales instead of turning every conversation into a form.
September 24, 2026
Operations·8 min
Support multiple languages without losing clarity
A playbook for multilingual Chatty experiences: language detection, source quality, terminology, fallback behavior, and review.
September 19, 2026
Evaluation·10 min
Evaluate Chatty before you launch it to every visitor
Build a small, repeatable evaluation set that catches wrong answers, weak fallbacks, broken links, and poor handoffs before they become public support issues.
September 14, 2026
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